To personalise an item add your text to the ‘Text to be printed’ field. Please double check any names and messages for potential spelling mistakes as it will be printed/embroidered exactly the way you enter.
If you need to upload a photo please use the ‘Upload a file’ button on the product page.
You can upload your image or logo online with our easy to use ordering process. We accept the following image types: jpg, jpeg, gif, bmp, ai, eps, pdf, png, tiff, tif. The maximum size file you can upload per logo is 50mb.
Perhaps you require a design proof before we go ahead and print? Or there was a particular font you wanted us to use, maybe you would like a different layout to what we have in mind. If so don’t be afraid to include a note in our ‘Special Instructions’ field just before you buy. If it is a design proof you need we will email a mock up over to you as soon as possible.
Once you have filled in all of the options available to you and press the ‘Buy’ button you will be given the option to ‘Go to cart’ if your basket is full or you can select ‘CONTINUE SHOPPING’ to add more items to your cart.
Yes, in certain circumstances it is possible to return the Goods within 14 days. Please see Shipping and Returns for more detailed information.
The delivery date for your order depends on the delivery method you chose. We’ve added our estimated delivery times below so that you have an idea of when to expect your order.
Standard Delivery: Your order will be processed within 1-3 working days and dispatched to you with Royal Mail standard delivery service which takes up to 5 working days. This service is not tracked and so we can’t let you know the exact time or date when your parcel will arrive.
Tracked 48: Your order will be processed within 1-3 working days and dispatched to you with Royal Mail Tracked 48 service which takes up to 3 working days.
Express delivery: If your order is urgent, please select this option for priority order processing and Tracked 24 delivery service.
International Standard: We deliver to the most of Europe, your order will be processed within 1-3 working days and dispatched to you with Royal Mail International standard delivery service which takes up to 7 working days. This service is not tracked and so we can’t let you know the exact time or date when your parcel will arrive. If we don’t have a delivery option for your country yet please contact us with details of the gift you’d like and the delivery destination and we’ll let you know how much the postage will be.
Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order.
If you need help placing an order, please contact us and we'll help you with your order.
Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.
If you spot the mistake please contact us as soon as possible and we will apply the change if your order didn’t go into production yet.
We’re really sorry that your gift has a spelling mistake. We know how important it is for the personalisation to be spelt correctly and we’ll do our best to get a replacement with the correct spelling sent to you.
As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help is to see a photograph of the personalisation and spelling mistake. Please email us a photo showing the spelling mistake at email@example.com and include your name and order number from your receipt.
Please remember, our personalised gifts are tailor-made for you, so our machines will print/embroider the message exactly as you enter. We, therefore, advise you to double check any names and messages for potential spelling mistakes.
If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process. Please contact us so we can check your order to see what should have been entered originally.
The majority of our products are available in different colours so we would be able to help pick out the right colour for you. Please note that getting a specific colour in would add a number of days to the order process, please call or email us and we will be able to give you a better idea of the lead time.
Please email us at firstname.lastname@example.org with your design and volume requirements so we can quote you for this.
Yes, just select your size, colour, quantity and press the Buy button, the items will be added to your shopping cart.
We currently accept payments via Paypal (incl Debit/Credit cards) & cheques. If you require an alternative payment method please contact us.
You can contact us in 3 ways:
Please call our helpful customer service team on 01793 490852. Our lines are open Monday - Friday 9.00am-5.00pm.